Opening an account consists of 6 steps:

Step 1
Get Forms: To register and create a CFD trading account, please download and print out the Customer Account Agreement and Money Laundering Control Memorandum.

Step 2
Fill in and sign: Complete and sign the relevant sections in the said documents (please remember to initial on each page of the Customer Account Agreement). Please take note that, to comply with the Anti-Money Laundering Act of Malaysia, each applicant is required to sign a Money Laundering Control Memorandum. Applicant’s ID/Passport copy and Proof of Corresponding Address must be certified by notary.

Step 3
Submission: Send the original copy of the documents together with a copy of identity card/passport and a proof of address to us at:

City Credit Investment Bank Limited
Level 11 (D), Main Office Tower,
Financial Park Labuan Complex,
Jalan Merdeka,
87000 Labuan F.T., Malaysia.

Step 4
Approval: The documents will be verified and approved. A set of duplicated copy will be sent back to the customer based on the mailing address provided in the Customer Account Agreement.

Step 5
Account Processing: A designated “Login ID” will be sent by email to customers according to the email address provided in the Customer Account Agreement. Customer will receive the “Password” and “Phone Pin” by email at a later time for security purposes.

Step 6
Account Activation: Trading account will only be activated upon receipt of funds. For remitting of funds, please refer to our Margin Deposit Instruction.

The newly opened account will only be activated upon receipt of margin deposit from the customer. City Credit Investment Bank Limited (“CCIB”) does not process any funds from third party other than the new / existing account holder. Please follow the following steps for Margin Deposit:

Step 1
Kindly wire transfer your funds to our USD bank account as follows:

Step 2
Fax or email (scanned copy) your remittance form to CCIB at (6087) 419488 and cs-cfd@ccibl.net. Once received your fax, CCIB will send you an email to inform you that your remittance form has been received and the funds will be followed up.

Step 3
Upon receipt of funds, margin will be deposited into the account and as for new account, it will be activated immediately.

Procedure
Funds may be withdrawn from Customer's Account at any time, provided that the available credit balances in the account in excess of the then applicable margin requirement for the account. City Credit Investment Bank Limited ('CCIB") does not process any payments to any third party other than the account holder.

All amounts withdrawn from the account will be paid according to the receiving bank details provided in the Withdrawal Request Form. We prefer the bank account detail to be as same as the bank account detail provided in the Customer Account Agreement as this may ease our process of verification. CCIB does not process any payments to any third party other than the account holder.

Processing Time
All withdrawal requests are processed by CCIB on a daily basis except Saturday and Sunday. For International wire transfers, please allow up to five (5) business days for the funds to arrive at your bank.

To withdraw funds, please complete the Withdrawal Request Form and fax / email (scanned copy) the form from below:

Withdrawal Request / Payment Instruction Form

Related Documents:
1. Customer Account Agreement
2. Money Laundering Control Memorandum
3. Withdraw Request / Paying Instruction

Contacts:
Customer service hotline: +6087-420 488
Fax: +6087-419 488
E-mail: cs-cfd@ccibl.net